Privacy Policy

Introduction

deltahubluxora SARL ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website deltahubluxora.world and use our retail customer segmentation analytics services.

This policy applies to all personal data processing activities carried out by deltahubluxora in connection with our business operations, including our website, services, and customer relationships.

Data Controller Information

The data controller for your personal information is:

deltahubluxora SARL
Avenue de la Gare 147
4707 Differdange, Luxembourg
Registration Number: RCSB526349
VAT Number: LU52748596

Data Collection

We collect various types of information in connection with the services we provide. The data we collect includes:

Information You Provide Directly

• Contact information (name, email address, phone number, company details) when you submit enquiries through our website
• Communication preferences and marketing consent
• Information provided during consultations or service delivery
• Feedback, correspondence, and support requests

Information Collected Automatically

• Technical information about your device and browser
• IP address, location data, and browsing patterns
• Website usage statistics and interaction data
• Cookie and tracking technology data (see our Cookie Policy for details)

Business Information

• Information about your business, industry, and analytics requirements
• Data shared during the provision of our analytics services
• Performance metrics and service usage data

How We Use Your Information

We process your personal data for various purposes based on different legal grounds. How we use your data includes:

Service Provision

• Delivering our retail customer segmentation analytics services
• Responding to your enquiries and providing customer support
• Managing our business relationship and contract performance
• Processing payments and maintaining financial records

Business Operations

• Improving our services and developing new analytics solutions
• Conducting market research and business analysis
• Ensuring the security and integrity of our systems
• Complying with legal obligations and regulatory requirements

Marketing and Communications

• Sending marketing communications about our services (with your consent)
• Providing industry insights and relevant business information
• Personalising our communications and website experience

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to control them, please refer to our Cookie Policy.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contractual necessity: To perform our obligations under service agreements
• Legitimate interests: For business operations, service improvement, and security
• Consent: For marketing communications and certain tracking technologies
• Legal compliance: To meet regulatory and legal requirements

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With trusted service providers who assist in delivering our services (under strict confidentiality agreements)
• When required by law, regulation, or legal process
• To protect our rights, property, or safety, or that of our clients or others
• In connection with a business transaction such as a merger or acquisition (with appropriate safeguards)

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations. Our data retention periods are based on:

• The nature of the information and the purposes for processing
• Legal and regulatory requirements
• The need to resolve disputes or enforce agreements
• Legitimate business interests

Generally, we retain contact information and business communications for up to seven years after the end of our business relationship. Website analytics data is typically retained for up to 26 months.

International Data Transfers

As a Luxembourg-based company operating within the European Economic Area, we primarily process data within the EU/EEA. If we transfer data outside the EU/EEA, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the European Commission
• Standard contractual clauses approved by the European Commission
• Binding corporate rules or certification schemes

Your Rights

Under GDPR and applicable data protection laws, you have several rights regarding your personal data:

• Right of access: Request information about how we process your data
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data in certain circumstances
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interests or for marketing purposes
• Rights related to automated decision-making: Protection against solely automated decisions

To exercise these rights, please contact us using the information provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Access controls and authentication systems
• Regular security assessments and updates
• Staff training on data protection and security
• Incident response and breach notification procedures

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal data, please contact us:

You also have the right to lodge a complaint with the Luxembourg National Commission for Data Protection (CNPD) or your local data protection authority if you believe we have not handled your personal data in accordance with applicable law.

Governing Law

This Privacy Policy is governed by Luxembourg law and the General Data Protection Regulation (GDPR). Any disputes arising from this policy will be subject to the jurisdiction of Luxembourg courts.