Terms of Service

Introduction

These Terms of Service ("Terms") govern your use of the website deltahubluxora.world and the retail customer segmentation analytics services provided by deltahubluxora SARL ("Company", "we", "our", or "us").

By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

Company Information

deltahubluxora SARL is a limited liability company registered in Luxembourg:

Company Name: deltahubluxora SARL
Registered Address: Avenue de la Gare 147, 4707 Differdange, Luxembourg
Registration Number: RCSB526349
VAT Number: LU52748596

Acceptance of Terms

By accessing and using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms constitute a legally binding agreement between you and deltahubluxora.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms. In such case, "you" and "your" will refer to that entity.

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after such changes constitutes acceptance of the modified Terms.

Description of Services

deltahubluxora provides retail customer segmentation analytics services, including but not limited to:

• Customer segmentation analysis and modelling
• Predictive analytics and forecasting
• Real-time analytics dashboards
• Multi-channel data integration
• Analytics consulting and support services

Detailed service specifications, deliverables, and timelines will be outlined in separate service agreements or statements of work.

User Obligations

When using our website and services, you agree to:

• Provide accurate, current, and complete information when requested
• Maintain the security of your account credentials and notify us immediately of any unauthorised use
• Use our services only for lawful purposes and in accordance with these Terms
• Respect the intellectual property rights of deltahubluxora and third parties
• Not attempt to gain unauthorised access to our systems or interfere with our services
• Comply with all applicable laws and regulations in your use of our services
• Provide necessary data access and cooperation for service delivery

You are responsible for ensuring that your use of our services complies with all applicable data protection laws, including GDPR, and that you have appropriate consent and legal basis for any personal data you provide to us.

Prohibited Uses

You may not use our website or services to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others, including intellectual property rights
• Transmit harmful, offensive, or inappropriate content
• Attempt to reverse engineer, decompile, or otherwise derive source code from our services
• Use our services for competitive analysis or to develop competing products
• Interfere with or disrupt the integrity or performance of our services
• Access data or systems not intended for your use

Intellectual Property

All content, features, and functionality of our website and services, including but not limited to text, graphics, logos, software, analytics methodologies, and documentation, are owned by deltahubluxora or its licensors and are protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to use our services solely for your internal business purposes in accordance with these Terms. This licence does not grant you any rights to:

• Copy, modify, distribute, or create derivative works of our proprietary content
• Use our trademarks, logos, or brand names without written permission
• Reverse engineer or attempt to extract source code from our software
• Remove or alter any proprietary notices or labels

Any analytics insights, reports, or recommendations generated through our services remain subject to these intellectual property restrictions, though you retain ownership of your underlying business data.

Data and Confidentiality

We understand that you may provide us with confidential information in connection with our services. We agree to maintain the confidentiality of such information and use it solely for the purpose of providing our services to you.

Both parties agree to protect each other's confidential information with the same degree of care used to protect their own confidential information, but in no event less than reasonable care.

Our handling of personal data is governed by our Privacy Policy, which forms part of these Terms. You warrant that you have the necessary rights and consents to provide us with any personal data for processing in connection with our services.

Payment Terms

Payment terms for our services will be specified in separate service agreements or invoices. Unless otherwise agreed:

• Invoices are payable within 30 days of the invoice date
• All fees are exclusive of applicable taxes, which are your responsibility
• Late payments may incur interest charges as permitted by law
• We reserve the right to suspend services for overdue accounts

All prices are quoted in Euros (EUR) unless otherwise specified. We reserve the right to change our pricing with reasonable notice.

Service Availability

While we strive to provide continuous service availability, we do not guarantee uninterrupted access to our services. We may experience downtime due to maintenance, updates, or circumstances beyond our control.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice. We will not be liable for any modification, suspension, or discontinuance of services.

Limitation of Liability

To the maximum extent permitted by applicable law, deltahubluxora's total liability arising out of or related to these Terms or the use of our services shall not exceed the amount paid by you to deltahubluxora in the twelve (12) months preceding the event giving rise to liability.

In no event shall deltahubluxora be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, regardless of the theory of liability and even if advised of the possibility of such damages.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In such cases, our liability will be limited to the maximum extent permitted by law.

The analytics insights and recommendations provided through our services are based on data analysis and statistical modelling. While we strive for accuracy, we cannot guarantee specific business outcomes or results from the use of our analytics.

Indemnification

You agree to indemnify, defend, and hold harmless deltahubluxora, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or relating to:

• Your use of our services in violation of these Terms
• Your violation of any applicable laws or regulations
• Your violation of any third-party rights
• Any data or content you provide to us

Termination

Either party may terminate these Terms and any related service agreements with written notice as specified in the relevant service agreement. In the absence of specific terms, either party may terminate with 30 days' written notice.

We may terminate your access immediately without notice if you breach these Terms or engage in conduct that we reasonably believe is harmful to our business, other users, or third parties.

Upon termination:

• Your right to use our services will cease immediately
• We will return or destroy your confidential information as requested
• You must pay any outstanding fees for services provided
• Provisions relating to intellectual property, confidentiality, and limitation of liability will survive

Force Majeure

Neither party shall be liable for any failure or delay in performance under these Terms due to circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labour disputes, or government actions.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Luxembourg, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods shall not apply.

Any disputes arising from or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Luxembourg. However, we may seek injunctive relief in any court of competent jurisdiction to protect our intellectual property rights.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable.

Entire Agreement

These Terms, together with our Privacy Policy and any executed service agreements, constitute the entire agreement between you and deltahubluxora regarding the subject matter hereof and supersede all prior or contemporaneous communications and proposals.

No modification of these Terms will be effective unless agreed to in writing by both parties.

Contact Information

If you have any questions about these Terms of Service, please contact us: